Effective Date: January 16, 2025

Ignite Realty Group (“Ignite,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA), 10DLC regulations, and carrier-specific guidelines (e.g., Twilio). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with us—particularly via SMS and other messaging services.

1. Information We Collect

We may collect personal information about you through various channels, including:
  •    Direct Interactions
  •    When you contact us, request project estimates or proposals, schedule consultations, or subscribe to our messaging services.
  •    Automated Technologies
  •    When you use our website or messaging services, we may use cookies or similar technologies to collect data about your device and browsing actions.
  •    Third-Party Sources
  •    We may receive information from external platforms or service providers you use to interact with our services.
Examples of Personal Information Collected:
  •    Name, phone number, email address
  •    Construction project preferences or service requests
  •    Address(es) for project sites
 

2. Purpose of Collection

We use your personal information for purposes that include, but are not limited to:
  •    Providing Requested Services: Delivering estimates, project timelines, job updates, or service-related communication.
  •    Sending SMS Updates and Notifications: Keeping you informed about scheduling, project milestones, or promotions (in line with your stated preferences).
  •    Improving Our Services: Analyzing usage data to enhance our website, customer support, and overall service quality.
  •    Regulatory Compliance: Complying with legal, regulatory, and carrier-specific requirements for SMS messaging (e.g., TCPA, 10DLC).

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3. SMS Messaging Consent

By providing your phone number and subscribing to our SMS messaging services, you consent to receive promotional messages and updates from Ignite Construction Group. We strictly follow TCPA, 10DLC regulations, and Twilio’s messaging guidelines, which include:
  •    Opt-In Requirement
  •    We do not send marketing text messages without first obtaining your express written consent, as required by the TCPA. The opt-in process will be clearly communicated at subscription.
  •    Message Frequency
  •    The number and frequency of messages you receive will depend on your interactions with our services and your expressed preferences. These details will be shared during the opt-in process.
  •    Opt-Out Mechanism
  •    You may opt out of receiving SMS messages from us at any time by replying “STOP” to any of our messages. After opting out, you will receive a confirmation, and no further marketing or promotional text messages will be sent.

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4. Compliance with 10DLC Regulations

In compliance with 10DLC regulations for businesses using SMS services, we ensure:
  •    Message Transparency
  •    All SMS messages clearly identify Ignite Construction Group as the sender and explain the purpose of the communication.
  •    Content Restrictions
  •    We do not send unlawful, fraudulent, or misleading content. Our SMS communications adhere to carrier content policies.
  •    Data Security
  •    We protect the information you provide from unauthorized access and use. Personal information (including your phone number) is stored securely and shared only with authorized personnel or service providers who help us deliver our messaging services.

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5. Third-Party Services

We use reputable third-party service providers, such as Twilio, to facilitate our messaging services. These providers maintain compliance with U.S. SMS guidelines, including Application-to-Person (A2P) messaging requirements, and assist us in ensuring proper consent and transparency.
  •    Twilio Compliance: Twilio adheres to strict data privacy standards and 10DLC regulations. You can learn more about Twilio’s guidelines and messaging policy by visiting their official website.

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6. Security of Your Information

We employ industry-standard measures designed to protect your personal information, including:
  •    Encryption: Data transmitted via our websites or SMS gateways may be encrypted in transit.
  •    Access Controls: Only authorized personnel can access sensitive data.
  •    Secure Storage: We use secure servers and appropriate technical safeguards to reduce the risk of unauthorized access.
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

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7. Your Privacy Rights

Depending on your jurisdiction, you have the right to:
  •    Access, Update, or Correct: Request access to, update, or correct your personal information.
  •    Delete or Restrict Use: Request that we delete or restrict the use of your personal information under certain conditions.
  •    Opt-Out: Withdraw your consent for receiving further communications at any time.
  •    File a Complaint: If you believe your data is being mishandled, you may lodge a complaint with a relevant regulatory authority.
To exercise any of these rights, please contact us using the information in Section 11.

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8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal and regulatory obligations. If you opt out of our services, we will remove your data from active use within a reasonable timeframe, unless retention is required or permitted by law.

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9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please notify us immediately, and we will take steps to delete it as required by law.

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10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, or legal requirements. Any revisions will be effective immediately upon posting to our website or upon notifying you via email or SMS. Your continued use of our services after such changes indicates your acceptance of the updated Privacy Policy.

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11. Contact Us

If you have questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
Ignite Realty Group
532 Hamilton St, Suite 7
Allentown, PA 18101
Email: admin@igniterealtygroup.com